Refund and Return Policy

Because every Modular Casa Homes order is custom-built to order, our refund and return process works differently than it would for off-the-shelf retail products. This policy explains how deposits, cancellations, and defect claims are handled.

Deposits

A deposit of 20% of the total purchase price is required to place an order. This deposit reserves your place in our production schedule and allows us to begin sourcing materials and planning your build.

Cancellations

Because we build homes to order, our cancellation window is intentionally short:

  • Within 48 hours of placing your order: You may cancel for a full refund of your deposit, provided production has not yet started.
  • After 48 hours, or once production has started (whichever comes first): Your deposit becomes non-refundable. This is because materials are ordered and labor and production resources are committed to your build at this point.

To cancel within the refundable window, contact us as soon as possible using the information below. We recommend reaching out by phone for the fastest response if you’re near the 48-hour cutoff.

Order Changes

If you’d like to modify your order (floor plan, finishes, or customizations) before production starts, contact us right away. Changes requested after production has started may not be possible, or may involve additional costs and delays depending on what’s already been built or sourced.

Returns

Because homes are not standard inventory items, we do not accept returns for reasons of preference, buyer’s remorse, or change of mind once the 48-hour cancellation window has passed. Returns are only accepted in cases of manufacturing defects, as outlined below.

Manufacturing Defects

If your home arrives with a manufacturing defect, please notify us within 48 hours of delivery so we can promptly evaluate and resolve the issue. To report a defect, contact us with:

  • Your order number or invoice
  • A description of the defect
  • Photos or video clearly showing the issue

Depending on the nature of the defect, we will offer a repair, replacement of the affected component, or another resolution appropriate to the issue. We do not offer full refunds for completed and delivered homes outside of this defect process.

Shipping Damage

Damage that occurs during transit is handled separately from manufacturing defects. Please inspect your home upon delivery and report any transit damage within 48 hours, as outlined in our Shipping Policy.

Non-Refundable Items

The following are not eligible for refund once committed:

  • Deposits paid more than 48 hours prior, or after production has started
  • Custom finishes, materials, or modifications already sourced or installed at your request
  • Delivery and shipping charges once a home has shipped

Questions

If you have questions about a deposit, cancellation, or a defect you’d like to report, contact us:

Email: Info@modularcasahomes.com
Phone: +(214) 415-3679
Hours: Monday – Friday 8:00 AM – 6:00 PM, Saturday 9:00 AM – 3:00 PM